Shipping / Return Policy

Payment Policy

Customer will receive payment confirmation by email. will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Shipping Policy

Orders must be placed by 12pm GMT Sunday – Thursday to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Sunday – Thursday. Qutek offers FREE STANDARD SHIPPING on all orders,
All Customs, clearance fees will be paid by the customer,
Business Days & Holidays
All orders ship Sunday – Thursday, excluding, orders must be placed by 12pm GMT to be processed on the same business day otherwise it will be processed the next day.
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.

Return Policy

At Qutek, we stand behind our brand. Each product is carefully crafted with the highest quality standard to ensure years of reliable use. We back each of our products with a 1-12 month warranty and a 30 day satisfaction money-back guarantee

If the product you received was

  • The wrong product was sent to you
  • The product is defective.
  • The product was damaged in shipping.
  • The product is tampered.

you may receive a full refund.

 Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

If you’re not absolutely satisfied with your purchase, we’re here to assist!

Any products bought from this website may be returned within 30 days. You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of shipping your return will be deducted from your refund.

  • You may contact Qutek first for customer services at prior to returning your product.
  • To return an item you ordered from, please fill out the warranty registration form on the website to ensure faster processing.
  • Qutek cannot be accountable for lost returns
  • To avoid any extra charges, please include all original packing materials, manuals, and accessories with the product. All products must be returned in its original packaging and in a saleable condition. Wearable items should be unworn.

Handing Time

Typical turnaround time for returns or replacements can take about 1 to 2 weeks, however, it can be a bit longer during high volume periods. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Returning Store Purchases

If you bought a Qutek product from a retail store, please return it to the store you originally purchased it from.

If you are unable to exchange a product in the original place of purchase and if the product is still under warranty, contact a customer relations representative by telephone for assistance. Please make sure to have the model number of the product available.

Cancellation & Replacement Policy

The expected time span for reporting an item, goods or services ordered to be cancelled/replaced is within 3 days form delivery date

The conditions under which cancellation & replacement will be allowed: * Return policy applied 

  • The wrong product was sent to you.
  • The product is defective.
  • The product was damaged in shipping.
  • The item was not delivered on the agreed time.