Frequently asked questions

If you have questions about your Qutek product or are particularly interested in purchasing a Qutek product, you can find lots of answers here to help you. If you can’t find what you’re looking for, please get in touch with our customer service team.

I have used several sonic toothbrushes. What makes DENTICARE unique?
DENTiCARE focuses on optimal cleaning. It cleans along the gum line, removing plaque while stimulating the gums. With gum health being the foundation of good oral health, DENTiCARE is clinically proven to improve it in just two weeks.

How do I charge my Toothbrush device?
Gently insert your USB cable or the cable of your charger into your device’s charging port.

Do I need to charge my electric toothbrush device 24 hours before my first use?
Please charge your device before the first use as they may not be fully charged upon arrival.

Will my charger work in different countries if I use an adapter?
Yes, it has a standard USB charger.

How often should I charge my toothbrush device?
Charging your DENTiCARE has never been so effortless. Once the LED indicator blinks red, place your toothbrush into the wireless charger and it instantly starts charging. Enjoy up to one month of regular use from a single full charge.

How often should I change my brush head?
The brush has blue bristles that fade away to remind you of replacing the brush head every three months.

Can I use Smart Sonic + brush head on a toothbrush that’s of another brand?
No, our brush head is exclusively designed for our sonic toothbrush.


Neck massager

Q: Why do I feel tingling in the neck after using the electric pulse function?

A: You may feel tingling sensation if your skin is dry or the massager is not in close contact with the skin. Consider using a wet towel on your neck before use. Make sure the device is in close contact with your skin. You should begin with weak electric pulse intensity before moving on to strong for gradual adaption. Electric pulse massage uses the traditional Chinese medicine acupuncture method to massage the neck meridian, not the cervical massage apparatus leakage. If you don’t feel suitable, you can choose other massage functions.

Q: Why does my skin have a red rash?

A: After using the electric pulse function, you may see rashes on your skin if it is dry or the massage device was not close to the skin. Use a wet towel on the neck and ensure close contact between the massager and the skin. The rash usually disappears on its own after 2 days.

Q: Why does my skin feels hot after using the hot moxibustion function?

A: When using the hot moxibustion function, you should go from low to a high temperature to prevent skin discomfort caused by high temperature moxibustion.

Q: How long does it take the cervical massager battery to charge fully?

A: The cervical vertebra massager is equipped with an environmental friendly lithium polymer battery. Its charging time is about 3-2 hours. Once fully charged, it lasts for about 5 days (30 minutes of usage per day).

Q: Does the cervical vertebra massager clip the neck?

A: The ergonomic cervical vertebra massager fits different neck sizes perfectly. It is made of high-grade rubber paint to protect the neck. Maintain an appropriate posture after wearing it. It is recommended to use it twice a day for 15 minutes to relax the cervical vertebrae.

How to Operate STEPS?

Here are a few things to keep in mind when you’re using STEPS Body Composition Scale:

  1. Please use the smart scale on a hard and even surface and stand on the center of the device. These things improve the accuracy of the scale’s reading.
  2. STEPS shouldn’t be used on soft/rough surfaces like rugs and carpets. As these things may create an issue during your weighing session.
  3. Your feet should always be dry and bare when you step on the smart scale. This ensures that the results are tampered with due to the weight of your shoes or wetness of your feet.
  4. Your feet must touch the four electrode areas present on the surface while you’re being weighed.
  5. Remember to turn on the Bluetooth of your phone if you want to sync the device to the smart app.
  6. The smart scale automatically switches off once it has displayed the weight for approximately 15 seconds.
  7. Remember to re-calibrate the scale when you change the batteries or move it around. This prevents it from giving incorrect weighing results.
  8. The proper way to calibrate the scale is by applying pressure on weight and then letting it go. Then wait for the display screen to show ‘0.0’ before you step back on it to weigh yourself.
  9. Always wait for the indicator light to stop flashing before you step down. That’s because the flashing light indicates that the smart scale is still analyzing the results.
  10. The device will display ‘LO’ when it requires a change of batteries.
  11. The smart scale displays an ‘ERR’ when the batteries have been overcharged.
  12. STEPS might provide inaccurate data to users who wear a pacemaker or any other internal device. The readings vary due to the mixed signals provided by your internal device.
  13. Women who are pregnant should not completely be dependent on the data provided by STEPS’s body analyzer.

Can persons with implants use body fat scales?
People with implants must not use our steps body composition scale 

Can pregnant women use a body fat scales?
Pregnant women cannot use our Steps body composition scale

Weight Tips
Everyone’s weight fluctuates throughout a typical day. Muscle usage and basic consumption of food and water will cause some weight fluctuation. so if you weigh yourself multiple times during the day, you will see some differences in your body readings. To minimize the fluctuations, weigh yourself the same time each day (such as the morning).

Why does my child wet their bed on certain nights only?
When bed wetting does not occur every night, it means that the learning system is functioning partially. When the child wets the bed every night, it means that the learning system does not function at all.

There can be more than one reason for why this happens. Some of the possible causes are high fluid consumption before bedtime, fatigue, weather changes, cold nights, bad mood, mental tension, illness, and many more.

We’ve tried different alarms but our child didn‘t wake up. What makes PEEPIYA unique?

Bedwetting, in most cases, stems from deep sleep. Many parents report about attempts to treat their child with a bedwetting alarm (enuresis alarm). Everyone in the house woke up except the wet child.

97% of the parents reported that their child is a very deep sleeper. Nevertheless, the child responded positively to the comprehensive treatment despite the deep sleep.

A very common misconception about the bedwetting alarm treatment is that the purpose of the alarm is to teach the child to wake up at night to go to the bathroom.
This is not true.

The purpose of this treatment is to condition the reflex system, which is subconscious; therefore, the child waking to the alarm is not a compulsory condition for success. They learn subconsciously to connect between involuntary micturition to the unpleasant alarm response and the waking up and walking to the toilet.

When the child does not wake to the alarm, the parents are instructed to do some essential activities that are vital for the learning process (reflex conditioning).

About 40% to 50% of patients will stop bedwetting by using a bedwetting alarm.  For most patients, however, the alarm is insufficient, and other therapeutic techniques must be added to the treatment.

Treatment with an alarm has to be short (no longer than five to six months). Otherwise, the child gets used to the alarm, and the deterrent effect disappears. Continuation of the treatment with the alarm means “more of the same.” It causes frustration and disappointment in the child and undermines their confidence in being able to succeed.

Prolonged failure of the treatment might affect future success.

The starting point of possible future treatment might be influenced by high skepticism and low motivation. To sum it up, self-wakening by the child to the alarm is not a compulsory condition to determine how successful the treatment is.
Treatment solely by the alarm will be insufficient in most cases.

When should parents seek bedwetting treatment?

When parents consider seeking treatment for their enuretic child, they should take the following parameters into consideration:

  • Child’s age: four years old and up.
  • Maturity: Children who are four to five years old and are able to understand and concentrate on simple tasks.
  • Motivation: Bedwetting can be extremely disturbing for children. They sometimes might not express their distress verbally, so parents shouldn’t assume that they are apathetic to the problem.
  • Unstable bedwetting frequency: For some children, bedwetting frequency is inconsistent. Those are the most difficult cases for treatment due to the instability of the phenomena. It is recommended to start treatment when frequency increases.
  • Seasonal bedwetting: Some children are dry or almost dry during summers and start bedwetting during winter. It is recommended to begin treatment immediately after autumn.
  • Parents’ readiness: Parents have a crucial role in the treatment process and should be ready to invest time and effort. For example: to wake up during the night, to supervise the daily tasks (exercises), and more. Treatment can fail due to parents’ lack of readiness.
  • Causes of bedwetting: Behavioral treatment should not be considered when there is a medical problem related to enuresis, such as permanent urinary tract infections, frequent epileptic seizures, problems related to the spinal cord, such as spina bifida and more.

Behavioral treatment should not be considered when the child is suffering from emotional stress or has psychological problems that may be the result of acute trauma (loss of a close relative, exposure to a threatening event, such as physical or sexual assault, involvement in a car accident, violence within the family, conflicts between the parents, and more).

In these cases, enuresis should not be treated, and treatment should be focused on the causes rather than the enuretic symptom.

Some parents look at bedwetting as a personal failure and are highly motivated to treat the child even if the child is not ready yet and is not troubled by the problem. An attempt to force treatment in such cases might create unnecessary tension between the child and the parents, and the treatment will end in failure.

If I wake up my child during the training, will this disrupt his sleeping pattern and he starts to wake up every night?

The behavioral treatment with the bedwetting alarm does not alter the child’s sleep patterns.
The change that takes place is that the child will learn, during sleep, to identify the signal from the pressured bladder to the reflex system in the brain.

As a result, the child will act in one of two ways:

  1. Contract the sphincter muscles during sleep without waking up. This will alleviate the pressure inside the bladder.

Why do some children wake up during sleep and others don’t?

During the last phase of the bedwetting treatment, when the child is completely or almost completely dry, we see 3 possible situations:

  1. The child sleeps through the entire night and doesn’t wake up.
  2. The child wakes up every night and goes to the bathroom to empty his bladder.
  3. Some nights, the child wakes up and some nights he sleeps through the whole night.

All three of these situations are good with no preference of one over the other. However, the reason why one occurs rather than the other depends on a few factors:

  1. The amount of urine in the bladder. As the night progresses more urine accumulates in the bladder. Consequently the signal from the bladder to the brain is that much stronger and can wake up the child.
  2. The stage of sleep: when the signal from the bladder is sent during the deepest stage of sleep (stage 4 – Delta), the chance of waking up is low. When the signal is sent during lighter sleep (stages 2 and 3), it is easier to wake up.
  3. There are substantial individual differences in sleep patterns.
  4. The volume of the bladder: when the volume is small the necessity to wake during sleep is higher.
  5. The activity of the bladder: children with irritable overactive bladder will tend to wake up more often at night.

This being said, it really doesn’t matter if the child wakes up at night or not as long as they stay dry.




Want to know more?
Get in touch with us to learn more about our innovative venture.

email us at: info@qutek.co